How can I help you today?
I dread calling customer service,
dialing through the menu options
taking time out of my day to listen
to a robot tell me all of the selections
that do not fit what I need help with.
A robot that thinks it knows what I need,
a know-it-all robot that is too happy
and tells me that it can’t take me
to an agent until it has more info,
and when I yell at it, it doesn’t react.
Instead, it tells me it didn’t understand,
can you please repeat your service request?
After the third attempt, the phone disconnects
and I never actually talk to a human.
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